Customer Account

Do I need to register?

You only need to register if you would like to place an order.

Otherwise, feel free to browse our web site, products, pricing, or use our shipping calculator. Once you are ready to place an order, you will be prompted to register.

How do I update my account?

You can update your customer account directly through our web site. Just have your customer ID number ready and click on the following link to change your billing address, phone number and/or e-mail address.

I forgot my Customer ID Number?

If you forgot your customer ID number, no problem. You can call us at
310-216-3401 or send us an e-mail at service@infinity-micro.com. Please
be sure to include the name on your account, e-mail address, and phone
number.

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Pricing / Ordering

Do you match competitors’ prices?

We do not match other competitors’ prices. For your convenience, all of our lowest available pricing is posted on our web site daily. Anytime we do receive any special deals or promotions, we automatically post it on our web site to give our customers the best possible price.

What if the price changes?

We strive to offer the very lowest prices possible. On some products, we adjust our prices often, in many cases daily. We are unable to refund you the price difference if a price drops, just as you would not be liable for any price increases.

Do your prices inclued manufacturer rebates?

The prices listed on our web site do not include rebate savings. Please contact the manufacturer directly for applicable rebates.

Do you offer reseller or volume discounts?

We offer special pricing to volume resellers, corporate, educational, and government agencies. Please call 310-216-3401 and ask about our special discount programs.

Do you charge sales tax?

Sales tax is only required for orders shipped within our resident state. Therefore, all orders shipping within California will be charged the applicable sales tax according to your county.

How do I place an order?

Placing an order with Infinity Micro is easy! To start, just visit our product catalog and click “select” on the item(s) you are interested in purchasing. From there, click “Check Out”. You then can either enter your customer ID number or register as a new customer. Follow the instructions on the screen to complete your purchase.

Is placing an order a contract?

Placing an order with Infinity Micro does not constitute a contract between the buyer and seller. We guarantee to provide products you have been billed for, but claim no responsibility for items not billed or on back-order.

What are my payment choices?

Infinity Micro currently offers the following payment methods:

• Visa/Mastercard/Discover
• American Express
• Debit Cards with a Visa or Mastercard logo
• Prepaid Cashier Check/Money Order
• Prepaid Personal Check – Please allow approximately 5-10 business days for the check to clear.
• Purchase Orders from governmental or educational agencies.
• Wire Transfer – Please contact Infinity Micro for account information.
• Corporate lease

Shipping / Handling

What is your refund policy?

How do I exchange a defective item?

Need to return a product?
To return a product at Infinity Micro, you will need to request a Return Merchandise Authorization (RMA) number through our returns department. NO returns of any type will be accepted without an RMA. We encourage you to first contact the manufacturer directly to expedite the return.

Step-by-Step Instructions on how to return products.

Returns within 7 days from the invoice date may be accepted for repair or replacement at Infinity Micro’s discretion. Please be aware that specific manufacturers have more restrictive return policies. Click here to view the complete Return Policy.

RMA Forms?

Policies / Warranty

Terms and Conditions: 

1) ALL SALES ARE FINAL Buyer shall examine all merchandise promptly on receipt thereof. Buyer shall notify Infinity Micro of all claimed shortages or damaged merchandise within one (1) day of receipt of goods. Failure to give such notice shall be deemed an acceptance of the goods as of the date of shipment.

2) All returns are subject to Infinity Micros prior approval and must be returned in their original packaging and complete with all items that came supplied originally including all serial # labels on box (no exceptions). No merchandise shall be returned for exchange, credit, repair or refund without a RETURN AUTHORIZATION (RMA) NUMBER supplied by Infinity Micro. Buyer is responsible for shipping merchandise back to Infinity Micro and responsible for any charges incurred. All service and shipping charges listed on the invoice shall be non-refundable. All merchandise returned is subject to a twenty five percent (25%) restocking fee, solely at the discretion of the Infinity Micro Management. On occasion where the Manufacturer has dropped prices, there will be no returns, Buyer must exercise his/her rights with the Manufacturer.

All Refurbished products, Projector Lamps , Parts, Memory, Hard Drives, Accessories and IBM notebooks are special order items and cannot be returned under any circumstances. If defective please contact the Manufacturer for exchange or repair.

All Software Products…..
Opened or Unopened software will not be accepted for return or exchange, due to strict Manufacturer copyright infringement Laws.
No exceptions will be made and all Software sales are final.

Pricing Information; Availability Disclaimer:
All pricing is subject to change. Infinity Micro Computer Inc. reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, Infinity Micro cannot guarantee that it will be able to fulfill Customer’s orders.

3) The goods sold by Infinity Micro are products of recognized manufacturers sold under their respective brand and trade names. All merchandise sold by Infinity Micro shall be covered by Infinity Micro for 30 Days and thereafter under the warranty by the manufacturer, under the terms and conditions set fourth by the manufacturer.

4) Buyer may not refuse shipment without prior approval and a cancelation number or there will be a 25% restocking fee. Buyer canceling an order prior to shipping must obtain a cancelation number or a 25% restocking fee will apply. Buyer may return defective merchandise for exchange, to Infinity Micro within three (7) days of receipt, provided Buyer obtains a RMA NUMBER from Infinity Micro prior to returning goods.
Printers that have been opened and or used, will not be taken back (no exeptions) unless the printer is defective and is returned within 14 days with an RMA for exchange of the same item only!
Warranties purchased trhough Infinity Micro shall be non refundable (no exeptions).
Infinity Micro shall reserve the right to have Buyer return defective merchandise directly to the manufacturer or other service center. Infinity Micro makes no warranty, express or implied, other than those specifically set fourth herein.

5) Orders; Payment Terms; Interest; Taxes
Orders are not binding upon Infinity Micro until accepted by Infinity Micro.
Terms of payment are within Infinity Micro’s sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. Infinity Micro may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold Infinity Micro harmless from, any applicable sales, use or other taxes associated with the order.
Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of Infinity Micro’s costs of collection, including court costs, filing fees and attorney’s fees.

6) Infinity Micro does not in any way participate in Manufacturer Rebates or promotions. Please consult Manufacturer for details.

7) Shipping… Most Credit approved orders placed before 10:00am PT will ship out the same day. Be sure to follow the directions on the order confirmation page regarding billing and shipping information so your order is not delayed. Due to the increasing activities of credit card fraud every day, at times Infinity Micro reserves the right to require credit card authorization form to be filled out, signed and returned to us by fax, with copies of credit card and drivers license as proof of purchase monitored by our processing bank. Infinity Micro reserves the right to ship via alternate carriers If your order has been shipped and is refused by you at time of delivery, there will a non-negotiable 25% restocking fee. Orders for shipment outside the United States are subject to additional billing charges, and applicable customs, duties and taxes, all of which are the responsibility of the customer. We will not refund any type of shipping do to delay of the carrier please contact the proper carrier for any type refund Infinity Micro is not responsible for delays or refunds do to contract agreements with our carriers.

8) Infinity Micro will in no way be liable for packages left in front or behind a door at the recipient’s request via FEDEX, UPS or any other carier commisioned by Infinity Micro. By doing so, the recipient takes full responsibility for the package if package is missing or damaged. Infinity Micro requires that a signature be provided at time of delivery.

9) Images shown on the Infinity Micro web site are for illustration purposes only and may not represent actual products featured in the text. Please verify specific Manufacturer part number and product when ordering.

10) Privacy… The commitment of protecting our customer’s privacy is our first priority. We guarantee that all information you have shared with us is confidential. Your information will not be sold or used by any other company but Infinity Micro Computer Inc. The information that we have gathered from you are only for processing orders as well as to provide you a more personalized shopping experience. Only authorized Infinity Micro personnel can check your records. With Infinity Micro, you will always have peace of mind!

11) Inifnity Micro is not responsible for any type of errors due to human error or machine automated errors.

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Order Status

How do I check status on my order?

For your convenience, Infinity Micro will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site. Click on the following link to check the status of your order (Please have your customer ID number ready).

Check Order Status

If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our processing department at service@infinity-micro.com.

How do I get a tracking number?

You do not need to do anything! Infinity Micro will automatically send your tracking numbers via e-mail once your order has shipped.

If for some reason you have not received a tracking number and your order has indeed shipped, perhaps we do not have your correct e-mail address on file. If so, you can visit your order status directly through our web site. Click on the following link to check the tracking number and confirm your e-mail address (Please have your customer ID number ready)

How can I change an order?

You may request a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes, invoice number, and customer ID number to our processing department at service@infinity-micro.com. We will do our very best to accommodate your request.

How can I cancel an order?

You may request a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes, invoice number, and customer ID number to our processing department at service@infinity-micro.com. We will do our very best to accommodate your request.

What if my product is on back order?

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please send your cancellation request, invoice number, and customer ID number to service@infinity-micro.com. We will do our very best to cancel the order, and will send a confirmation upon cancellation. If your account has already been charged, you can anticipate a refund to your account within 1-2 business days.

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Contact Information

How do I contact Infinity Micro?

310-216-3401  Local

310-216-5088  24-Hour Fax Line

310-216-5089  Purchasing Fax Line

Address

5300 W. 104th St., Los Angeles, CA 90045

Customer Service Regarding problems with your order, email:

email:  service@infinity-micro.com

Tech Support 310-216-3483 x124

email:  service@infinity-micro.com

Accounts Payable 310-216-5080

email:  accounting@infinity-micro.com

What are your business hours?

Business Hours

Monday – Friday

8:00 am – 5:00 pm PST